June 14, 2019 posted by

We were unable to retrieve the list of drivers for your product. Please give me a solution rather than asking me to Purchase a 3rd party software which you can not guarantee. I recommend you to refer to the steps provided in the below Microsoft Help Article about printer issues and check if it helps. This product cannot be identified by Serial Number alone. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Select the desired files and choose ‘Download files’ to start a batch download. In reply to Nyima Yonten’s post on June 8,

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HP Scanjet G Photo Scanner | HP® Customer Support

Let HP g010 any out-of-date or missing drivers and software How does HP use product data collected with this service? Using Third Party Software, including hardware drivers can cause serious problems 64ibt may prevent your computer from booting properly.

I suggest you to uninstall the HP Scanjet G Photo Scanner from the Device Manager and then try to reinstall the scanner driver in compatibility mode. Please get back to us with an update on issue with using Scanner in Windows 10, we will be happy to help.


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Thank you for your response with the current update on the issue. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services.

Select your 64bbit files and a list of links will be sent by email. Asia Pacific and Oceania. Am sorry to say that all the steps you have now prescribed have elsewhere in Community given and I tried not once but more than 3 times doing the same.

Sivaswami Created on June np, Am sorry none of the above you suggested have worked including compatibility mode installation. How satisfied are you with this response?

Europe, Middle East, Africa. No software or drivers are available for this product with the selected operating system. Rest No conflicts shown at all.

HP Scanjet G3010 Driver

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When you say that “including compatibility mode installation”, have you tried to reinstall Windows 7 driver compatibility mode? Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This site in other languages x. By completing and submitting this form you consent to the wni7 of your data in accordance with HP’s Privacy statement.


Asia Pacific and Oceania.

I have the same question Thus, the warranty has been removed from this product. Product sold by third party: This product was designated to be returned to HP. We are unable to determine your warranty status for the product and serial number provided.

Would you like to view the product details page for the new product? Please enter a Product Number to complete the request.

We were unable to find any drivers for your product.

HP Customer Support – Software and Driver Downloads

This issue might occur if scanner driver is corrupt or there is change in scanner settings. One or more of the values entered is not permitted. In reply to Nyima Yonten’s post on June 9,