June 1, 2019 posted by

Place the document or photo that you want to scan on the scanner glass, or load it into the automatic document feeder ADF , if your printer has one. Try scanning workarounds Use these workarounds to scan if the solutions did not resolve the issue. I recently got a new HP Elitebook. If you try to scan with pop-up windows blocked, the scan fails. Search Windows for Scan , and then click the Scan app in the list of results. Click Show more to change settings such as Color mode , Resolution , and where to save the file.

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Let HP identify any out-of-date or missing drivers and software.

This tool applies to Microsoft Windows PC’s only. Select the Image typeand then click Scan. In the Scan to Offkcejet 1 of 3. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement.

Click and drag the hpqste This product was designated to be returned to HP. Thus, the warranty has been removed from this product. Please use the product number and serial numbers of the new product to validate warranty status.


Follow the on-screen instructions in the scanning software to perform the test. Click the name of any firewall software on your system officwjet has an Enabled status, then click Disable.

If you see a white wrenchPrint and Scan Doctor found an issue and repaired it. If you need to change the operating system, click Changeselect your version, and then click Change. Asia Pacific and Oceania.

Modify your browser’s settings to allow Javascript to execute. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes to confirm the uninstall.

This lets you to review the scan quality and make additional edits before the scan is complete recommended. Now you may try to scan officejey. If yes then it indicates that the scanning hardware is fine.

HP Officejet J All-in-One Printer User Guides | HP® Customer Support

Unable to determine warranty status. Learn more about HP’s privacy policy. In Windows, officrjet for and open Programs offiicejet Features. If the scanning still does not work then I suggest you to uninstall the printer drivers from the root level and then reinstall them using the following ofgicejet Scan with Paint Use Windows Paint to scan a photo or document.


Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer. Setup window, select an available scan shortcut, then click Add to add the shortcut to the Front panel list Scan to button window.

This is a free tool for Windows to help resolve issues with the printer drivers. From the bin folder, right-click the hpqste Operating System – Windows 7, Windows 8, Windows 8.

HP Customer Support – Software and Driver Downloads

Disconnect the power cable from the printer while the printer is still ON. My Hp will not scan. By using this site, you accept officejrt Terms of Use and Rules of Participation. This page requires Javascript.

Warranty removed from product: